Frequently Asked Questions

Here are a few answers some of the most common questions we get here at Dr. Bjornson’s dental office.  Feel free to give us a shout should you have any other questions.

General Questions

What is Dr. John’s specialty?

We specialize in comprehensive and restorative dental care for adults and children to include CEREC Crowns, Bridges, Implants, Invisalign, Root Canals, Fillings and General Dentistry with a strong focus on continual patient education. We offer a convenient location, a fun-spirited team, and the newest technologies available.

What are your office hours?

Monday – Thursday: 8AM – 4PM

One Friday per month: 8AM – 4PM

Please call our office at 250-595-3377 or e-mail us at to schedule your appointment today.

Is Dr. John accepting new patients?

New patients are welcome. Our dental team always strives for a warm and welcoming experience. In fact, the majority of our new patients find us through referral by our existing patients. It is the greatest compliment when a patient extends an invitation to our office to friends and family, as this demonstrates the assurance that they had a great experience with us. Most importantly, it reflects trust in the dental care we provide.
To enable our New Patient Coordinator the opportunity to schedule your new patient appointment, please complete the New Patient Form and scan and e-mail it to us , fax it to 250.595.4884 or hand deliver the form to our office.
To ensure patient care remains premiere, there are a limited number of new patient appointments available in our Practice. If we are not able to accommodate you, as an alternative option please click on , the BC Dental Association, and click on “Find A Dentist” to identify all Dentist’s in Victoria that are accepting new patients.

What should I expect in a new patient appointment?

As a new guest of our practice we would like to reserve 1 hour of time with each patient in order for a comprehensive exam of your mouth to be completed and ensure any questions or concerns are addressed regarding your oral health.
A separate appointment will be scheduled for you to be seen by a member of our Hygiene Team and your teeth will be cleaned in addition to x-rays being updated. Teeth cleaning is the removal of dental plaque and tartar from teeth to prevent cavities (dental caries), gingivitis, and periodontitis. X-rays and teeth cleaning are part of a complete program of oral hygiene that is required in order to become a new patient at our Practice.
We look forward to welcoming you to our practice and being given the opportunity to exceed your expectations of what a dental experience is all about!
NOTE: As courtesy to our new patients, we would like to communicate that each New Patient Exam is subject to a $50.00 – $85.00 consultation fee. We like to pro-actively provide this information as the fee is not covered under most insurance plans.

When should I arrive for my appointment?

With your comfort in mind we suggest arriving at our office 15 minutes prior to your appointment. You may be asked to complete or update a medical history form or update your insurance information. Out of respect for our patients we do our very best to run on-time and a late-arrival will lessen treatment benefits.

How often should I see a dentist?
The Canadian Dental Association CDA guidelines recommend visiting a dentist at least twice a year for a checkup and professional cleaning. Our office also recommends a minimum of two visits per year to ensure optimal oral health.
What if I have a dental emergency?

If you are an existing patient of Dr. John’s please call our office as soon as you determine that you have a dental emergency. We will be glad to work you in to our schedule if you have a dental emergency during regular business hours. After hours, over the weekend and during holidays please call our office for instructions at 250-595-3377.

If you are not an existing patient of Dr. John’s please click on the BC Dental Association and then click on “Find A Dentist” – then click on Dental Emergencies to obtain information relating to Dental Emergencies.

What is the cancellation and missed appointment Policy?

A missed dental appointment presents problems for us both. For you, a missed dental appointment causes a delay in treatment that was recommended to help improve your dental health. If you need to cancel an appointment please call our office two full business days’ in advance at 250.595.3377 or e-mail us at
Failure to cancel or re-schedule the appointment within 2 full business days of the scheduled appointment time will result in a fee for a missed appointment. This fee will not be submitted to the health plan; it will be charged to the patient. There will be a charge of $37.50 per 30 minutes of scheduled time for a broken appointment or cancellation with less than two business days’ notice of your appointment.
A “missed appointment” is an occurrence where someone does not show up for an appointment and does not cancel the appointment in advance of the scheduled date and time. If you do not show up for your appointment and you do not cancel the appointment two business days in advance, we will record this in the dental record as a “missed appointment” and a fee will be applied to the account.
A fee of $37.50 per 30 minutes based on the scheduled appointment time will be applied for missed or cancelled appointments without two full business days’ notice. Our office business hours are Monday -Thursday 8am-4pm and Friday’s as scheduled. Please be advised that some fees for appointments missed or cancelled are higher based on the length and nature of the appointment, where treatment is complex or involves laboratory work a charge will be made as detailed on the treatment plan.

Why do I have to pay a missed appointment fee?

A “missed appointment” is an occurrence where someone does not show up for an appointment and does not cancel the appointment in advance of the scheduled date and time. If you do not show up for your appointment and you do not cancel the appointment 2 business days in advance, we will record this in the dental record as a “missed appointment” and a fee will be applied to the account.

Please be advised that some fees for appointments missed or cancelled are higher based on the length and nature of the appointment, where treatment is complex or involves laboratory work a charge will be made as detailed on the treatment plan.

Why are regular dental appointments necessary?

Most importantly, to prevent serious health problems. New research indicates that tooth decay and gum disease are related to much more serious health issues such as heart disease, oral cancer, and diabetes. Through scheduled visits, we will assess and track the changes in your oral health so that you will always have the peace of mind of a clean and healthy mouth. A few other things to consider:

Whiter teeth: We all want that beautiful white smile. Preventative oral exams and cleanings will ensure that you maintain the brightness of your teeth.

Stronger teeth: Diligent care of your teeth means that they will be less susceptible to tooth decay and suffer from fewer cavities, which in turn means fewer fillings in your future. We find that this always makes our patients happy!

Avoid tooth loss: Early diagnosis increases your options for avoiding serious tooth decay problems and decreases the risk of bone and tooth loss. Left too long, the only treatment solution for a tooth ache may be a root canal or extraction! Our hope is to address the problem while they are still small and easy to fix, saving you the grief of dental pain and the costs of bridges or dental implants to lost teeth.

Fresh Breath: Bad breath (Halitosis) is embarrassing and can make you severely self-conscious. Good dental hygiene and regular check-ups can help eliminate this frustrating problem and has been found to assist in career advancement and success in social situations.
Whether it is a specific exam to address a specific tooth or concern, a consultation with regards to smile improvements, or a comprehensive evaluation to explore and plan the reconstruction of your bite, a check-up with Dr. John is the cornerstone of predictable and comfortable dentistry.

If we catch the problem early, we can minimize the damage to your tooth, to your heath, to your smile, and to your wallet.

Why are X-Rays important?

Dental x-rays are important diagnostic and preventative tools that provide valuable information about your oral health. Many problems cannot be seen seen in a regular dental examination. Digital (or electronic) radiographs help us safely and accurately detect hidden problems and propose an accurate treatment plan. For example, a cavity can be detected before it reaches the nerve and causes pain. This can eliminate the need for a root canal.

Compared to traditional dental x-rays, digital x-rays produce a significantly lower level of radiation. In addition to reducing your time in the dental chair, they are safer, faster and more comfortable to take. We follow universal precautions by only taking those x-rays that are necessary, and using lead apron shields to protect the body.

• Decay (cavities) between the teeth
• Abscess and infection
• Bone loss leading to periodontal disease
• Poor tooth and root positions
• Inner tooth and below-the-gum problems
• Tumors and developmental defects

What treatments will my dental insurance cover?

Contrary to popular belief, our dental team does not know which dental procedures are covered under your plan, and which are not. Your dental plan is a contract between you and your insurance carrier. You, the patient, are responsible for educating yourself about such things as –

+ procedures that are covered by your plan

+ to what extent or percentage of the actual cost they are covered

+ annual maximums in your plan

Dental insurance carriers consider the details of your plan to be private since the Privacy Act was introduced in 2004, and will no longer release information about your plan to a dentist or our dental office staff.

How can I avoid gum disease?
Chances are you will be affected by gum disease at some point in your lifetime. Initially it often appears without symptoms, but it is progressive and is the leading cause of tooth loss in adults. Furthermore, without treatment, bone loss in your jaw is inevitable and can alter your facial appearance, speech, and diet over time.

In order to avoid gum disease Dr. John can perform your regular exam and our Hygiene Team clean your teeth to remove plaque, the disease-causing biofilm that builds up on your teeth and can harden into tartar. Brushing and flossing instruction and explanations about your oral health needs will also be provided during your visit.

When should I floss?
You only have to floss once a day and we recommend doing it in the evening, the last thing before bed (but it can be done at any convenient time).

The brightest pearl of wisdom we can offer is to “floss first” (BEFORE you brush) and floss gently with unwaxed floss that resists shredding.

There are implements available to help you reach back teeth. After flossing, brush and rinse thoroughly so bacteria can’t enjoy any leftovers caught between your teeth while you sleep. This will make bacteria less likely to secrete acids that cause decay.

Is clenching my teeth dangerous?
Clenching your jaw excessively when you are stressed or during sleep is not normal and can damage teeth and lead to headaches, joint problems and tooth fractures. Untreated, clenching and grinding your teeth can cause hypersensitivity to hot and cold, fractures and even loosen teeth. Early diagnosis and treatment can ward off pain before it starts and help you avoid the problems associated with this condition.
Do pregnant women have special dental needs?
The changes that arise in a woman’s dental health when she is expecting may surprise the average person. For instance, a problem called pregnancy gingivitis shows up in most pregnant women caused by increases in hormones that change blood flow. Gums may become puffy and bleed easily. Contact us with any questions about pregnancy and your dental health. We share your excitement as you look forward to your new family member and are here to help with any special needs.
What happens when I lose a back tooth?
If a back tooth is lost, it can have a significant effect on one’s appearance. Teeth shift when the missing tooth is no longer there to support the others, creating changes in your bite. A sinking or puckering may also become obvious between cheeks and mouth, and lips may look thinner and straighter. There are many options for replacement; bridges, implants, or partials may be a good option. A bridge can be used to keep the teeth functioning properly and maintain their stability or implants may be the treatment of choice. Come talk with us about what option will work best for you.

Bone loss in the jaw will always follow the loss of a tooth and can cause facial changes, speech changes and diet changes. Successfully placed dental implants cause the bone to grow around the anchor and firmly hold it in place. Dental implants can restore normal eating and speaking abilities, increase denture retention and enhance facial appearance.

What insurance do I have?
It is best to find out from your company’s Human Resource group about what insurance you have and bring information with you to your appointment. We can check our computer to see if we have your employer’s dental coverage on file.

Why do I have to pay at the time of service?

As a courtesy to our patients, we will gladly process your insurance claim forms. Our responsibility is to provide you with the treatment that best meets your needs, not to try to match your care to insurance plan limitations. Therefore, when a service has been provided, it is the patient’s responsibility to pay estimated portions at the time of service. Patients without insurance must pay in full at time of service.

What should I expect during my appointment?
One of our staff members will compile your medical and dental history during your first visit. We will then examine your teeth and gums, screen you for oral cancer, make X-rays of your teeth as needed and complete a TMJ (temporomandibular or jaw joint) exam. After we review your dental profile, we will discuss a diagnosis with you. If treatment such as a root canal (endodontics), braces (orthodontics) or oral surgery is needed, we will plan to treat you in our office or refer you to a specialist. We will discuss your options for treatment and fee payment and help you determine the best plan to fit your needs. During regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or problems you may be experiencing and answer any questions you may have.
What does painless dentistry mean?
Painless dentistry is a means of ensuring your total experience in our office is as stress-free and pain-free as possible. We will discuss treatment options that may require no local anesthetic and whenever possible, alleviate pain by the means most comfortable to you.
What is CEREC Dentistry?

CEREC is a method used by thousands of dentists worldwide since 1987 not only to replace fillings, but also to restore any tooth that is decayed, weakened, broken, etc. to its natural strength and beauty. Better yet, it’s done with all-ceramic materials that are tooth colored in a single appointment!

What is CEREC? CEREC is an acronym…

Chairside: The technology is in the dental operatory and used while you are in the chair.

Economical: The procedure is economical for both dentist and patient.

Restorations: The procedure restores your tooth to its natural beauty, function, and strength.

Esthetic: The restorations are metal-free and tooth-colored.

Ceramic: High-strength ceramics are used that are close in composition to your natural tooth structure.

Why should I choose CEREC for my crown, inlay, onlay, or veneer?
Most dental restorative methods require more than one visit to the dentist. This means that on the first visit, you get an injection of anesthesia, your tooth prepared, an impression taken, and a temporary restoration put on your tooth. You make a second appointment for a couple of weeks later, get another injection, have the temporary pried off (if it hasn’t fallen off already), and have a permanent restoration put on. Why go to the dentist a second time when you don’t have to? With CEREC, the procedure is done in a single appointment, start to finish.
Are payment plans available for my dental treatment?

Yes. We accept many types of dental insurance and will process your claim for you upon receipt of your co-payment. We accept cash, most major credit cards, including Visa, Master Card, American Express, debit cards and offer Dental Card financing. (

What if I have a gap in my teeth, a chipped tooth or teeth that do not respond to normal bleaching methods?
Porcelain veneers are designed to look like your natural teeth and are individually and permanently attached to the fronts of your existing teeth. Bonding utilizes a composite material made of plastic to fill in areas of your teeth and correct chipping and shape problems. Both porcelain veneers and bonding are color-matched to the rest of your teeth.
Is Dr. Bjornson's office open on Fridays?

Yes! For Dr. John’s 23 years in practice the office has consistently offered Friday’s as a scheduling option. Based on patient feedback, Dr. John’s current Friday schedule is one Friday a month.

About Our Services

Implant Surgery and Restoration
Dental implants are small titanium posts that replace the roots of missing teeth. They are inserted into your jawbone during a minor surgical procedure that takes place in the dental office. After the implant has been placed in your jawbone, a completely lifelike porcelain tooth crown is attached.
CEREC all ceramic dental restorations
The CEREC system has revolutionized the dental field by meeting the needs of our patients in a more convenient manner. Gone are the days where the patient must return for multiple visits to complete a restoration. CEREC Technology can design, fabricate and place a ceramic restoration in just one visit!
Crowns and Bridges
Bridges and crowns are fixed prosthetic devices that are cemented onto existing teeth. Bridges are commonly used to cover a space if you’re missing one or more teeth. They are cemented to natural teeth or implants surrounding the space where the tooth once stood.
Bonding, also known as bonded restoration, is a painless way to make minor repairs to teeth. In most cases, several teeth can be bonded in one dental visit. Bonding uses tooth-coloured material, called composite resin. Composite resin is put on the tooth, then shaped and hardened with light.
A bone graft is the addition of bone, or bone-like material, in an effort to increase the volume of bone in the jaw. Typically, the bone is placed and heals before the implant can be placed. The healing period can vary, depending on the type of bone used.
Porcelain Veneers
Veneers are very thin shells that are attached to the front part of teeth. They are often made of porcelain. Porcelain veneers are stronger than composite resin veneers and do not change colour or stain.
Invisalign aligners are the clear alternative to metal braces for adults and teens. These clear aligners are the virtually invisible way to improve your smile.
Cosmetic Whitening
A safe and effective way to brighten your smile! We will take a mold of your teeth and then have two thin, flexible plastic mouth trays custom-made for you — one for the top teeth and one for the bottom. You will fill the trays with whitening gel and then position the trays over your teeth. The trays are left in usually for about an hour at a time.
Dental sealant is a thin, plastic coating painted on the chewing surfaces of teeth — usually the back teeth (the premolars and molars) — to prevent tooth decay. The sealant quickly bonds into the depressions and grooves of the teeth, forming a protective shield over the enamel of each tooth.
Root Canal Therapy
Root canal therapy is a treatment required when there is an inflammation or infection of the living tissues inside the tooth, either in the pulp chamber and the root canals (pulpitis), or the tooth is badly damaged.
A dental extraction is the removal of teeth from the dental socket in the alveolar bone. Extractions are performed for a wide variety of reasons, but most commonly to remove teeth which have become unrestorable through tooth decay, periodontal disease or dental trauma, especially when they are associated with toothache.
Scaling and Root Planing
Scaling and root planing, also known as conventional periodontal therapy, non-surgical periodontal therapy, or deep cleaning, is a procedure involving removal of dental plaque and calculus and then smoothing, or planing, of the surfaces of the roots, removing cementum or dentine that is impregnated with calculus, toxins, or microorganisms, the etiologic agents that cause inflammation.

Have a Different Question?

Email us anytime

Or call — 250-595-3377

Committed to helping you achieve and maintain your healthiest smile for life.

Now accepting new patients